RadianceFlash

Information We Collect

Personal Information You Provide

When you interact with Radianceflash, we collect information you voluntarily provide through our learning programs, contact forms, and account registration processes.

Information we collect includes:

Full name and preferred contact details
Email address and phone number
Educational background and professional experience
Learning preferences and program interests
Payment information for course enrollment
Communication history and support requests

Automatically Collected Data

Our website automatically collects certain technical information to improve your browsing experience and provide better educational services.

Technical data includes:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited and time spent on site
Referral sources and search terms used
Device information and screen resolution
Learning progress and course completion data

Educational Platform Data

As an educational platform focused on blockchain governance, we collect additional information related to your learning journey and professional development goals.

This includes assessment results, project submissions, peer interaction data, and certification progress to provide personalized learning recommendations and track your educational achievements.

How We Use Your Data

Educational Services

Your personal information helps us deliver high-quality blockchain governance education tailored to your specific learning needs and career objectives.

We analyze your learning patterns to recommend relevant courses, provide personalized feedback, and connect you with industry professionals who can support your educational journey.

Communication and Support

We use your contact information to respond to inquiries, provide course updates, send educational resources, and deliver important administrative notifications about your enrollment status.

Communication Preferences: You can adjust notification settings at any time through your account dashboard or by contacting our support team directly.

Platform Improvement

Anonymous usage data helps us identify areas for platform enhancement, develop new educational content, and ensure our blockchain governance curriculum remains current with industry developments.

We never use personally identifiable information for marketing research without your explicit consent, and all analytical data is aggregated to protect individual privacy.

Data Sharing and Disclosure

Third-Party Service Providers

Radianceflash works with carefully selected partners to provide essential services including payment processing, email delivery, and educational content hosting.

These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to support your educational experience.

Legal Requirements

We may disclose personal information when required by Taiwan law, court orders, or government regulations. This includes compliance with educational reporting requirements and financial transaction monitoring as mandated by local authorities.

Taiwan-Specific Disclosures

In accordance with Taiwan's Personal Data Protection Act, we may share information with regulatory bodies overseeing educational institutions and financial service providers operating within Taiwan's jurisdiction.

Business Partnerships

With your explicit consent, we may share relevant professional information with potential employers, industry partners, or certification bodies to support your career development in blockchain governance.

You maintain full control over these sharing preferences and can modify or revoke consent at any time through your account settings.

Data Protection Measures

Technical Security

We employ industry-standard encryption protocols to protect data transmission and storage. All personal information is encrypted both in transit and at rest using AES-256 encryption standards.

Security Measures Include: Regular security audits, multi-factor authentication for staff access, secure cloud infrastructure with redundant backups, and continuous monitoring for potential threats.

Access Controls

Access to personal data is restricted to authorized personnel who require this information to provide educational services. All staff undergo regular privacy training and sign comprehensive confidentiality agreements.

We maintain detailed access logs and conduct quarterly reviews to ensure data access remains appropriate and necessary for business operations.

Incident Response

In the unlikely event of a data breach, we have established procedures to notify affected individuals within 72 hours and work with relevant authorities to minimize impact and prevent future incidents.

Our incident response team includes cybersecurity experts, legal counsel, and communication specialists to ensure rapid, appropriate responses to any security concerns.

Your Rights and Choices

Access Your Data

Request a complete copy of all personal information we hold about you, including learning records and communication history.

Correct Information

Update or correct any inaccurate personal information in your profile or educational records at any time.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements for educational records.

Data Portability

Download your educational achievements, certifications, and course progress in a structured, machine-readable format.

Limit Processing

Restrict how we use your data while maintaining access to essential educational services and support.

Withdraw Consent

Revoke permission for specific data uses, such as marketing communications or third-party sharing arrangements.

Exercising Your Rights

To exercise any of these rights, contact our privacy team using the information provided below. We typically respond to requests within 7 business days and provide complete responses within 30 days.

You may be asked to verify your identity before we process certain requests, and some information may be retained if required by law or necessary for legitimate educational purposes.

Data Retention

Educational Records

Course completion certificates, assessment results, and academic transcripts are retained indefinitely to support verification of your educational achievements and professional qualifications.

This permanent retention aligns with standard educational institution practices and ensures you can always access proof of your blockchain governance education for career purposes.

Personal and Contact Information

Basic personal details are retained for seven years after your last interaction with our platform, unless you request earlier deletion or maintain an active learning account.

Payment information is securely deleted within 90 days of transaction completion, except for records required by Taiwan financial regulations.

Technical and Usage Data

Website usage statistics and technical logs are anonymized after 24 months and may be retained indefinitely for platform improvement and security monitoring purposes.

International Data Transfers

Cross-Border Data Handling

Some of our educational content and technical infrastructure providers are located outside Taiwan. When we transfer your data internationally, we ensure appropriate safeguards are in place.

All international data transfers comply with Taiwan's Personal Data Protection Act and include contractual protections that maintain the same level of privacy protection you receive within Taiwan.

Safeguards and Protections

We only work with international partners who demonstrate adequate data protection standards through certifications, binding corporate rules, or approved standard contractual clauses.

Transfer Protections: All international transfers include encryption requirements, access limitations, data localization options where feasible, and regular compliance audits.

Taiwan Privacy Law Compliance

Personal Data Protection Act Compliance

Radianceflash fully complies with Taiwan's Personal Data Protection Act (PDPA) and maintains registration with relevant authorities as required for educational service providers.

We conduct annual compliance reviews and maintain detailed records of our data processing activities to ensure ongoing adherence to Taiwan privacy regulations.

Local Data Protection Officer

Our Taiwan-based Data Protection Officer oversees compliance with local privacy laws and serves as your primary contact for privacy-related concerns. They can be reached through our standard contact channels and respond to inquiries in both English and Traditional Chinese.

Regulatory Oversight

If you have concerns about our privacy practices that cannot be resolved directly, you may contact Taiwan's Ministry of Justice or other relevant regulatory bodies that oversee data protection compliance.

We maintain cooperative relationships with these agencies and promptly address any compliance concerns they raise regarding our data handling practices.

Privacy Policy

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